Submitting Tracking Numbers
To add tracking details:
Navigate to the "Trackings" section.
Click "Add tracking numbers" at the top.
Enter the tracking number in the designated field using one of the following formats:
Tracking with Just Value → TBA123456789012$151.23
(Use this format when submitting only the tracking number and either the cost value or payout value.)Tracking with Just OTP (One-Time Password) → TBA123456789012:OTPASS
(Use this format when submitting the tracking number with an OTP.)Tracking with OTP and Value → TBA123456789012:OTPASS$151.23
(Use this format when submitting the tracking number with both an OTP and either the cost value or payout value.)* Learn about One-Time Passwords here.
Click "Submit" to save your tracking details.
Understanding Tracking Statuses
To check the details of a submitted tracking number, follow these steps:
Locate the tracking entry you want to review.
Under the "Actions" column, click the View Icon (🔍).
A pop-up window will appear, displaying the following details:
Date – The date the tracking number was submitted.
Purchase ID – The unique identifier for the purchase.
Value – The total amount associated with the purchase.
Submitted By – Indicates whether the tracking was entered by the Buyer or the Warehouse.
Payment Status – Displays the payment status of the purchase.
This allows you to verify tracking submissions and ensure all details are correct.
Tracking Submission Types
Submitted by Buyer – Tracking details were entered by the buyer.
Submitted by Warehouse – Tracking details were provided by the warehouse.
Tracking Status Icons & Their Meanings
📦 Box Icon – No tracking status available.
🚚 Truck Icon – Shipment is in transit.
🏷️ Barcode Icon – Package scanned for OTP or at the dock.
⏳ Status Icon – Waiting to be received.
✅ Check Icon – Package successfully received.
🔍 Magnifying Glass Icon – Package contents need verification.
⚠️ Incomplete Icon – Package was rejected.
Understanding Payment Statuses
Each tracking number has a payment status reflecting its current processing stage:
Product Not Received – The package has not yet arrived at the warehouse.
Unpaid – The package is awaiting payment processing.
Pending – A payment request has been submitted but not yet processed.
Paid – The payment has been successfully completed.
Managing Payment Requests
Once a tracking number is marked as delivered, users can request payment.
If a package remains in Pending, the request was submitted but is still being processed.
Payments are only issued after verifying that the package has been received and processed.
Handling Missing Packages & Claims
If a tracking number is marked delivered, but the package was not received, users can submit a claim.
The claim will be reviewed, and adjustments may be made based on verification.
Any payment adjustments will be reflected once the claim is resolved.
How to Handle Discrepancies
Navigate to the Tracking Numbers section.
Compare the submitted box value with the received value.
If they do not match, submit a claim explaining the difference.
The claim will be reviewed for potential adjustments.
Actions Column & Claim Management
The Actions Column allows users to manage claims related to a tracking number:
No Claim Submitted – Click to create a new claim.
Pending Claim – Click to view and edit the claim details.
No Pending Claims – Click to view claim history and details.
This system ensures a transparent and efficient payment management process.