Step 1: Understanding Payment Statuses
Each tracking number has a payment status reflecting its current processing stage:
Product Not Received – The package has not yet arrived at the warehouse.
Unpaid - The package is awaiting payment processing.
Pending –A payment request has been submitted but not yet processed.
Paid – The payment has been successfully completed.
Step 2: Managing Payment Requests
Once a tracking number is marked as delivered, users can request payment.
If a package remains in Pending, the request was submitted but is still being processed.
Payments are only issued after verifying that the package has been received and processed.
Step 3: Handling Missing Packages & Claims
If a tracking number is marked delivered, but the package was not received, users can submit a claim.
The claim will be reviewed, and adjustments may be made based on verification.
Any payment adjustments will be reflected once the claim is resolved.
Step 4: How to Handle Discrepancies
Navigate to the Tracking Numbers section.
Compare the submitted box value with the received value.
If they do not match, submit a claim explaining the difference.
The claim will be reviewed for potential adjustments.
Step 5: Actions Column & Claim Management
The Actions Column allows users to manage claims related to a tracking number:
No Claim Submitted – Click to create a new claim.
Pending Claim – Click to view and edit the claim details.
No Pending Claims – Click to view claim history and details.
This system ensures a transparent and efficient payment management process.